This is the website of www.efrock.com.au  

efrock has created this Privacy Policy in order to demonstrate our firm commitment to privacy. This document discloses our information gathering and usage practices. For additional information about efrock, please review our Terms and Conditions and Prohibited and Restricted Items policy.

Our contact details are as follows:

Address:

PO Box 2559

Fortitude Valley BC QLD 4006

AUSTRALIA

Email: info@efrock.com.au

Phone:

1. Collection of your information

efrock collects personal information when your register. You will be required to provide us with a User ID, your name, address, email, phone number and date of birth when you register. Optional demographics information may also be collected. Additional personal information is required and collected if you elect to become a Verified User or create a seller's account.

At no time will your information ever be shared or sold.  For each visitor our web server automatically recognises information regarding the IP address for security purposes.

We also collect certain information when you are using the Site. The following information may be collected: Your bidding, buying and selling activities, your IP address, comments about you on your profile page, forum messages you post or reply to, messages you send through efrock to other members and correspondence you send to us.

We do not collect "sensitive information" (This definition extends to racial, political, religious, philosophical, trade union, sexual preference, criminal record and health and genetic information concerning an individual).

We collect information volunteered by the customer, such as survey information and /or site regulations.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our Privacy Policy.  If our information practices change at some time in the future we will post the policy changes to our website, to notify you of these changes and provide you with the ability to opt out of these new uses.  If you are concerned with how your information is used, you should check back at our website periodically.

Upon request we will provide Users with access to contact information (e.g., name, address, phone number) that we maintain about them.

2. Use of your information

We use personal information to help ensure safe trading on our Site, resolve disputes, enforce our polices and Terms and conditions and identify and troubleshoot problems.

You agree that efrock will send you emails throughout the auction process and other emails you elect to receive, in addition to customary business communications (payment confirmations, etc). Your contact information is also used to contact you when necessary. In addition, efrock will send newsletters and promotional emails to members periodically. Newsletters and promotional emails will contain clear and obvious instructions for how the member can remove himself or herself from that mailing list. efrock will remove any member from efrock's newsletter and promotions mailing list upon the member's request. If you do not wish to receive email from us in the future, please let us know by sending us an email at: info@efrock.com.au

If you supply us with your postal address you may receive periodic mailings from us with information on new products or services or upcoming events.  If you do not wish to receive such mailings, please let us know by sending an email to info@efrock.com.au Please provide us with your exact name and address.  We will ensure your name is removed from the list.

3. Disclosure of your information

efrock does not sell or rent your personal information to third parties. However, the following describes some of the ways your personal information may be disclosed, and by agreeing to our User Agreement and Privacy Policy you agree that your personal information may be disclosed in the following ways.

The efrock Community
You are identified on efrock by your User ID, other people can see items you are bidding on, have won or purchased in the past, have sold in the past, items you are currently selling, your ratings and comments received from other users and ratings and comments you have left to other users, etc. Your email address and contact information is available to your trading partners (members you have completed a transaction with). Note: members you have completed a transaction with can request to exchange contact details with you (name, address and phone numbers).

Legal Requests
efrock will disclose any information about you only when we believe release is appropriate to comply with law; enforce or apply our Terms and Conditions; or protect intellectual property and other rights, property, or safety of efrock, our users, or others. efrock cooperates with law enforcement and government officials and other third parties and we can (and you authorise us to) disclose any information about you as we, in our sole discretion, believe appropriate to assist with investigations into fraud, intellectual property infringements, privacy or any other illegal activity or activity that may expose efrock to legal liability.

Although efrock adheres to industry standard practices to ensure your personal information is protected, due to technical limitations, we cannot and do not guarantee that your personal information will remain private as third parties may unlawfully intercept or access private communications and transmissions.

4. Emailing tools

efrock provides facilities throughout the site to refer a friend to efrock or to send references to a specific listing to a friend. You may not use the " Mail this listing to a friend! " service or other email forwarding services that we offer to send spam or otherwise send content that would violate our Terms and Conditions or Privacy Policy. We do not permanently store, sell, or rent these email messages or the email addresses.

5. Updating your personal information

efrock provides you with ways in which you can update your personal information, including changing your email address, password, address and phone number, etc. You must ensure your personal information is kept up to date and is accurate. efrock will store your previous personal information to prevent fraud, resolve disputes, assist with any investigations and enforce our User Agreement and legal requirements.

Upon your request we will deactivate your account, however your personal information is not removed from our databases due to technical constraints. Therefore you should not expect that your personal information is removed. To close your account, please email us at payments@efrock.com.au.

6. Control of your password

You are responsible for all actions taken with your User ID, email address and password, including fees charged. Therefore we do not recommend that you disclose your efrock password to any third parties. If you choose to share your User ID, email address and password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy.

7. Credit card security

We protect your credit card information during transmission by using InstantSSL Certificates (SSL) software, which encrypts the information you input. InstantSSL Certificates enable you and your customers to complete transactions with the assurance that no one else can read or change information as it travels over the Internet. Your credit card details are not stored on efrock servers. Credit card payments are processed by a third party Australian payment gateway company (Paypal).

Please note: All credit card transactions are secured using 128 Bit Secure Socket Layer (SSL) Encryption.

8. Cookies

Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our Web site. We use cookies to improve the user's experience. We also use them to deliver information and content specific to your interests. Cookies are widely used on most major Web sites.

efrock mostly uses "session" cookies, which are removed from your computer once you leave efrock. However, efrock also uses persistent cookies to personalise the user experience, to help protect our members and to provide us with research information (such as how often members visit efrock each month). Persistent cookies allow us to track users on efrock and help us identify users abusing the efrock service.

9. Other information we collect

We use additional information to do internal research on our users' demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.

10. Advertising and third party links

Some efrock advertisers may request information directly from users, or link to sites that do so. efrock has no control over its advertisers' privacy policies, and encourages users to review such policies prior to submitting any personal information to them.

efrock contains non-advertising links to a variety of third party sites to enhance the member experience. efrock has no control of either the content or privacy policies of such sites, nor should such links be considered an endorsement of these sites except where otherwise noted.

11. Use of IP Addresses

An Internet protocol (I.P.) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your company's local area network (LAN) or wide area network (WAN). Web servers - the powerful computers that provide web pages for viewing - automatically identify your computer by the IP address assigned to it during your session online.

efrock may collect I.P. addresses for purposes of system administration, to report anonymous user information to our advertisers (as explained above), and to audit the use of our site. We do not ordinarily link a user's I.P. address to personally identifiable information of that user, which means each user's session will be logged, but the user remains anonymous to us. However, we can and will use I.P. addresses to identify users of our site when we feel it is necessary to enforce compliance with our site's terms of use or terms of service, or to protect our service, site, or other users.

PLEASE NOTE: Under certain circumstances, I.P. addresses and/or domain names may be linked to personally identifiable information, when said information is stored in databases managed by Internet registrars or registries.

12. Updates to our information practices

From time to time, we make changes to this Privacy Policy, so we encourage you to periodically review this page for the latest information on privacy practices at efrock.

If you feel that the site is not following its stated information policy you may contact us on the above addresses (mail or email).

Last updated: Friday, 19 December 2008.